Exchange and return
🔁 Need to exchange or return? We make it easy!
The first exchange or return is on us!
📦 In what cases can I request an exchange or refund? What is the deadline?
You can request an exchange or return for a product purchased on the Mahta website in the following cases:
✅ Defective or damaged product:
Deadline: up to 30 (thirty) calendar days from the date of receipt.
Condition : The product must be returned in its entirety , as in these cases the defect is related to the packaging (torn, crumpled or damaged).
(These are related to the logistics process or transportation)
❌ Purchase regret (right to regret - art. 49 of the CDC):
Deadline: up to 7 (seven) calendar days from the date of receipt.
Condition: the product must be in perfect condition, with no signs of use, accompanied by all original items, accessories and packaging, including the appropriate seals.
✉️ How do I return it?
Contact us: send an email to [email protected].
If you'd like, tell us the reason for your return—it helps us improve! But don't worry: you're not obligated to provide a reason.
🚚 Free Posting Code
After contacting us, we will send you a reverse logistics code so you can post the product at a post office, free of charge.
💰 Analysis and refund
Once the product is returned and analyzed, we will proceed with refunding the amount paid.
Deadlines according to payment method:
💳 Credit card: refund in up to 2 (two) invoices, depending on the administrator's deadlines.
🧾 Bank slip: refund by deposit into an account held by the buyer, within 7 (seven) business days after payment has been cleared and bank details have been verified via the form.
💸 Pix: refund to the same account that made the payment, within 5 (five) business days from the date of confirmation of receipt of the product by customer service.
📌 Important: Boleto payments take up to 2 business days to be recognized by the financial institution. Refunds are always made to accounts under the same ownership as the buyer.
📦 What if I change my mind before receiving the product?
If you request a return before delivery, try refusing delivery upon delivery. If you still receive the item, contact us and we'll continue with the normal reverse logistics process.
🎁 Treats and gifts
Seasonal gifts or treats are not covered by this return policy.
🤝 Transparency and respect for you
Our policy follows the Consumer Protection Code, ensuring fair terms and conditions for exchanges, returns, and refunds. This strengthens our relationship of trust, offering security and peace of mind during your MAHTA shopping experience.