Shipping policy

Delivery time may vary depending on the delivery address.

  • The delivery period and prices vary according to the destination, and these are calculated automatically at the time of purchase.
  • The delivery time starts from confirmation of payment by the responsible financial institution. As soon as the product is shipped, MAHTA will send the tracking code via the email provided when registering at the time of purchase.
  • For payments by bank slip, the slip can be cleared within 3 (three) business days, with the order dispatched for delivery only after bank clearing.
  • Orders placed on weekends and holidays will be registered on the next business day.
  • We deliver to all states in Brazil. We do not yet make this service available outside the country, but we are working to serve our customers abroad.
  • Our deliveries are made through third-party carriers or by the Post Office with Sedex and PAC services, depending on the customer's choice at the time of purchase.
  • The customer who chooses to have the goods delivered by the carrier authorizes their order to be delivered to the administrators, managers, porters or caretakers, exempting MAHTA from any responsibility for infringement, loss or misplacement of the goods duly delivered to them, should they occur.
  • In case of error by the contracted carrier or MAHTA, your order will be resent at no additional cost. The same rule applies to cases of cargo loss or theft.
  • In case of absence of the recipient, the carriers are committed to making up to 02 (two) delivery attempts. If all attempts made are not effective, the product will be returned to the MAHTA Distribution Center.
  • The carrier may re-dispatch your order via the Post Office, if there is any situation that makes delivery in the region difficult. In situations like this, delivery may be slightly delayed and there will be no additional cost to the customer.
  • It is very important that the customer pays attention to the delivery of the order, following it using the tracking code provided in the email. If any changes to the address or delivery information are necessary after confirming the order, we ask that you contact us as soon as possible via email [email protected]. Any change may result in a change in the shipping deadline and value.
  • After the invoice has been issued, it will not be possible to change the delivery address of your order. Therefore, check it to avoid possible errors.
  • If there is a need to change information after issuing the invoice, it will be necessary to place a new order and cancel/refund the original order.
  • After the request date, MAHTA has up to 30 (thirty) days to make the refund, when due.
  • Situations not covered by this policy will be analyzed individually by our team.

Important

Situations that may cause delays in automatic delivery/return:

  • Inconsistency in the data provided during registration: in this case, the order may be automatically returned by the carrier, requiring resending;
  • Difficulties in confirming registration to release the order;
  • Absence of a person responsible at the delivery location: in this case, the order may be automatically returned by the carrier, requiring resending;
  • Area considered at risk by the Post Office;
  • Refusal to receive the merchandise by third parties: in this case, the order may be automatically returned by the carrier, requiring resending;
  • Theft, damage, loss;
  • Address change;
  • Fiscal analysis carried out by the Federal Revenue Service to check cargo and invoice. This process may last up to 72 hours;
  • Natural factors such as rain and accidents, among others.

If you have any questions and/or do not agree with any of the information transcribed, please contact us at [email protected] so we can assess the situation together, ok?

We are available